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FAQ

How to Pay ? Can I Self Collect? How long is the order processing time?

1. We Accept Paypal , Paynow and Direct Bank Transfer . 2. We allow Self Pick up from our Office Address 3. Delivery :An estimated delivery time will be provided to you once your order is placed.  Delivery times are to serve as a guide and are subject to the acceptance and approval of your order. Delivery times are estimates and commence from the date of shipping rather than the date of order.  Orders are shipped within 1-2 business days (Monday to Friday). Weekend orders are shipped by the following Monday (excluding Public Holidays), including priority shipments.. Depending on the courier that you picked during checkout, your package may get a limited delivery attempt before it will be returned to us. In event of package being returned due to failed delivery, re-delivery fees will be charged to the customer according to the delivery options chosen.Within Singapore: As per the information provided by the shipper, the order will arrive in 2-4 working days. Please note that working days do not include weekends and public holidays. Outside Singapore: All shipments are sent using one of our reputable courier agencies. Generally, the delivery will take 3-14 working days to arrive depending on the City. We will provide you with a tracking number to track your shipment online.Delivery times may vary due to carrier shipping practices, delivery location, mode of delivery, and the items ordered. 

How do I make an exchange?

We Thankyou for Shopping on our Online Store , In case for some reason you wish to Exchange or Cancel your merchandise ,we allow returns or exchanges up to 14 days from the date of order received. We will need receipt or proof of purchase , the item must be unused and in the same condition received. Authenticity cards and dust cover (if any) must be included in the original packaging. The customer will have to bear the shipping fees and any additional costs (taxes and duties, etc) for the return shipment. We will not be responsible for any loss or damages occurred during shipment.Item exchanges would depend on the stock availability. Only regular priced items may be returned or exchanged.Sale items are non-refundable or exchangeable. You can request a Return/Exchange by sending an Email to alltrendspl@gmail.com. with a copy of the Invoice and with photos if possible:Replacement item (SKU No., Colour) - if applicable:You will receive an email from our representative with regards to your request. Please return  the item to: All Trends Pte Ltd , 03-05 Golden Wheel Building, 41 Kallang Pudding Road,Singapore 349316 Ph No 68440463 . Upon receipt of the returned product, you will be notified via email. Items returned will be inspected at our discretion.Refund or exchange will be processed after inspection. This will take 3-5 working days.  In the event that the item(s) is found to not meet the return criteria, item(s) will be shipped back to the customer and shipping fees will be charged to the customer.For item exchanges, if the value of the replacement item is higher than the original item, an e-invoice for the new item will be issued. Once the payment has been received, we will proceed to refund the returned item and ship the new item. For refunds the customer can choose from the following options:1. Original payment method 2. Online Voucher amounting to the original item price. Voucher is valid for 3 months from the date of issue.Shipping and handling costs are non-refundable.

FAQ on Chamberlains Leather Products

All Leather Milk products are 100% made in USA.CHAMBERLAIN’S LEATHER MILK – RECIPES NO.1, NO.2, NO.3, NO.4, NO.5 – HOW MUCH DO I NEED?We suggest that you buy more than you need!  (Important: This does not mean you should over-condition your leather item). There’s one thing in common with all of our Leather Milk products, a little goes a long way, so you probably don’t need as much as you think. While it certainly depends on the age, condition and type of leather, there’s only so much product leather can absorb. If too much is applied at once, it clogs up the pores going down, and the rest forms a sticky residue on the outside. Even with careful application, too much can be used. If your leather stops absorbing one of our Leather Milk products and becomes “tacky” then you know you’ve gone too far. Apply No.1, No. 3, No. 4 and No. 5 in THIN, EVEN layers across the entire surface of your leather item. Apply additional layers as needed. Applying the recipes in this way reduces the risk of over-conditioning and makes sure any change in color is uniform. Apply No. 2 generously into your leather and rub it in gently. Allow the leather to fully soak it in and wait for it to dry. Follow up with a leather conditioner.HOW LONG DOES CHAMBERLAIN’S LEATHER MILK RECIPES LAST ON THE SHELF?There really is no shelf-life for our Leather Care products; at least we haven’t discovered one yet.  Since some of our recipes are water-based formulas, the water can evaporate leaving behind the oils and conditioners and causing the formula to thicken.  Usually this only happens when the bottle isn’t secured properly or the leather recipe is exposed to the open air.  But luckily there’s an easy fix!  Simply add about 1/3 water to 2/3 formula and shake it really well.  That should re-hydrate and make the formula highly absorbent again.  If you’d like the formula even more fluid, just add water as desired…remember ‘water’, not vodka, but water. Another tip – if you’re going to mix any of our products, add to a spray bottle for easier application, another option, ultimately up to you.WILL CHAMBERLAIN’S LEATHER MILK RECIPES DARKEN LEATHER?Chamberlain’s Leather Milk recipes will deepen the lighter shades of naturally tanned leather, but it very often comes back to its natural color except for Water Protectant No.3, which will typically darken lighter color leather pieces and not recommended for use on suede or extremely soft leather types.Please note that any leather conditioner that actually works will slightly change the color of naturally tanned leather, because it fully penetrates the pores. This is one reason why we suggest spot-testing by applying a small amount of Chamberlain’s Leather Milk to a hidden area on your item. As mom says, it’s always better to be safe than sorry. We’ve found that most customers don’t notice a change in color – and those who do often like the slightly deeper tone better!CAN I USE CHAMBERLAIN’S LEATHER RECIPES ON COLORED LEATHER?Absolutely! Chamberlain’s Leather Milk formulas does not interfere with the dyes or change the color of dyed leather. However, Water Protectant No.3 Conditioner will slightly darken some leather, so be sure to test it on a small “hidden” area if you are concerned.IS CHAMBERLAIN’S LEATHER MILK RECIPES SAFE FOR ALL LEATHERS, INCLUDING EXOTIC?There are all types of leather out there, vegetable and chrome-tanned, napped, suede, soft, vinyl and simulated etc., even leather from alligator, reptile, eel, lizard, snake or ostrich. Over the years, we’ve had many customers buy our formulas for all different types of leather, even exotic leathers with positive results.As a reminder:It’s always the safest route to contact the manufacturer or company that sells or makes your particular leather item and ensure it is okay to use a water-based conditioner/cleaner (No. 1, No. 4, and No. 5), an alcohol-based leather cleaner (No. 2), or an oil/wax based conditioner/protectant (No. 3) on their particular type of leather.Always test an inconspicuous area of your leather item first to ensure you like the result before applying the leather care product to the entire surface of the leather.Apply leather conditioners in THIN, EVEN layers.  This is to ensure you don’t over-condition the leather and that any change in color (darkening) will be uniform.  You can always add additional thin layers as desired.Chamberlain’s Leather Milk recipes are not recommended for soft, suede, vinyl or simulated leathers.It’s always the safest route to contact the manufacturer or company that sells or makes your particular leather item and ensure it is okay to use a water-based conditioner/cleaner (No. 1, No. 4, and No. 5), an alcohol-based leather cleaner (No. 2), or an oil/wax based conditioner/protectant (No. 3) on their particular type of leather.WHY ARE CHAMBERLAIN’S LEATHER MILK RECIPES NOT RECOMMENDED ON EXTREMELY SOFT LEATHER?It’s pretty simple….we’re covering our “you-know-what” AND helping you out! Soft leather types are easy to distort. Unless you’re really careful, it’s easy to over-condition the leather or create discoloration by not evenly applying our recipes. It’s not so dire if your soft leather item has a protective finish and not a natural finish. Specialty leathers like nubuck and suede also fall into the category of soft leathers. Specialty leathers like nubuck and suede need conditioning products specifically designed for nubuck and suede. You should also stay away from using Leather Milk on “suede-like” finishes. If you do decide to try Leather Milk on really soft leather, make sure you test the Leather Milk on an inconspicuous area of the leather item to ensure you like the result before applying it to the entire item.WILL LEATHER MILK BREAK-IN MY LEATHER FOR ME?It really depends on the type of leather you have. Our leather care recipes contain a variety of natural oils and conditioners that help the softening process. Depending on how absorbent and thick your leather is will most likely determine how quickly it will soften with treatment. Regular use over time is always the best breaking in method. We don’t recommend you purchase Leather Milk expecting to use it as a leather softener.MY LEATHER IS EXPENSIVE...HOW DO I KNOW LEATHER MILK WON'T RUIN IT?!Stay on the safe side. Just like your mother taught you, it’s always better to be safe than sorry. Test the Leather Milk recipe you purchased on an inconspicuous area of any leather item you intend to treat to ensure you like the result before applying it to the entire item. Leather comes in many finishes, textures and tanning processes, so it’s important to test, test, and test. If you’re unsure whether or not you can use our recipe on a particular type of leather, contact the manufacturer or seller of the item to see what type of treatment they recommend. Here’s what to tell them you’re thinking of using:No. 1 – Water-Based leather conditionerNo. 2 – Alcohol-Based leather cleanerNo. 3 – Wax/Oil-Based leather conditioner/protectantNo. 4 – Water-Based leather conditionerNo. 5 – Water-Based leather conditionerWILL CHAMBERLAIN’S LEATHER MILK RECIPES REMOVE STAINS?We like to describe No.1 (Leather conditioner), No.4 (Auto Refreshner), and No.5 (Furniture Treatment) as 95% conditioner and 5% cleaner. These recipes (with a few variations) work splendidly at cleaning the surface of your leather. If the dirt, grime or substance is on the surface, Leather Care Formulas No.1, No.4, and No.5 will clean it. This is usually all that is needed for regular leather upkeep. For stains and dirt embedded in the pores of the leather, you’ll need to first start with Straight Cleaner No.2 that is specifically a cleaner. There is one stain our formulas can’t get out, but no worries, St. Augustine has a homeopathic remedy that will work just fine… “Repentant tears wash out the stain of guilt.”DIG DEEPER - WHAT IS STRAIGHT CLEANER NO.2?Straight Cleaner is a blend of natural alcohols and other natural cleaners. If you need to put your leather through a more thorough cleaning, Straight Cleaner is a gentle way to do that. While Straight Cleaner will lift a lot of dirt and stains from the pores of your leather, it is a natural cleaner and thus it can’t necessarily compete with the strength of chemical-based leather cleaners. The catch is that chemical-based leather cleaners are much harsher on leather. They have to be to lift those really set-in stains! We recommend trying our gentle leather cleaner before graduating to solvents, saddle soaps or synthetic chemical cleaners.WHEN SHOULD I USE STRAIGHT CLEANER NO.2?Straight Cleaner is for those times you want to give your leather a more thorough cleaning or when you need to lift a stain that has set into the leather fiber. You don’t need to use Straight Cleaner every time you condition your leather item. Most of the time a surface cleaning is all you need.DIG DEEPER - WHAT IS WATER PROTECTANT NO.3?Water Protectant No. 3 contains a blend of heavier, natural oils and conditioners as well as a blend of natural waxes. This recipe was formulated for the harshest of weather conditions like rain and snow storms. While Water Protectant works great in harsh conditions, it also works well for your every day city rain shower or that accidental coffee spill. Water Protectant will not completely waterproof every type of leather. It is formulated in such a way as to deeply condition leather while making it very water-resistant. Some more finished leathers will be much more water-resistant after application while more natural finished leather will absorb more of the recipe and become a bit less water-resistant. As the oils in the leather evaporate and the waxes wear off the leather over time, the leather will become less water-resistant. How long that is depends on the exposure conditions and type of leather you have.WILL WATER PROTECTANT NO. 3 COMPLETELY WATERPROOF MY LEATHER?Water Protectant will not completely waterproof every type of leather. It is formulated in such a way as to deeply condition leather while making it very water-resistant. Some more finished leathers will be much more water-resistant, even waterproofed, after application while more natural finished leather will absorb more of the recipe and become a bit less water-resistant. As the oils in the leather evaporate and the waxes wear off the leather over time, the leather will become less water-resistant. How long that is depends on the exposure conditions and type of leather you have.WILL WATER PROTECTANT NO.3 CLEAN LEATHER?Water Protectant does not have a cleaning component in the recipe. It’s best to wipe off your leather with a damp cloth if your leather is not heavily soiled or use Straight Cleaner No.2 before applying Water Protectant No.3.WHAT IS THE DIFFERENCE BETWEEN LEATHER CARE LINIMENT NO.1, AUTO REFRESHENER NO.4, AND FURNITURE TREATMENT NO.5? DO I NEED ALL THREE?The short answer is yes and no. All three leather care recipes are similar and can be used for general leather conditioning/cleaning with few differences. For example, you’d be just fine using Auto Refreshener on your leather sofa or Leather Care Liniment on your auto leather. But Auto Refreshener and Furniture Treatment are tweaked a bit to work better on auto and furniture leather. So if you are conditioning and cleaning your auto and furniture leather in addition to your other leather items often, it may be worth it to you to invest in No. 4 and No. 5.ARE CHAMBERLAIN’S LEATHER MILK RECIPES TOXIC?Chamberlain’s Leather Milk recipes are natural and non-toxic. As with all of our leather care products, our formulas are made from all natural ingredients and contain no saddle soaps, solvents or synthetic chemicals. However, we do use nut extracts and oils, which some people are allergic to. Click HERE to view our product Material Safety Data Sheets.WHAT ARE CHAMBERLAIN’S LEATHER MILK RECIPES MADE OF?Chamberlain’s Leather Milk is a family invention, much like Grandpa Dennis’s Chili recipe, and we prefer not to reveal all of the contents, for obvious reasons. However, if you have specific questions about the contents, please don’t hesitate to email and we will be happy to share what we can.WILL CHAMBERLAIN’S LEATHER MILK RECIPES TRIGGER MY ALLERGIES?Our leather care formulas do contain some nut extracts. If you have a severe nut allergy, we do not recommend you use Leather Milk. 

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